Taekryong Han, Dongho Kim, Joonyoung Ahn, Kijung Ryu, Sangmin Lee, Vol. 19, No. 3, March 31, 2025
10.3837/tiis.2025.03.017

• AI Contact Center(AICC)
• Expectation Confirmation Model(ECM)
• Intention to Continuous Use
• IS success model
• Voicebot.

Jong-Sung Hwang, SungHyun Kim, Ho Lee, Vol. 9, No. 1, January 30, 2015
10.3837/tiis.2015.01.029

• IT productivity
• business process performance
• SERVPERF
• SERVQUAL
• IS success model
• productivity paradox