Intension to Use Mobile Banking: An Integration of Theory of Planned Behaviour (TPB) and Technology Acceptance Model (TAM)

• Amrutha Sasidharan,
• Santhi Venkatakrishnan,

Vol. 18, No. 4, April 30, 2024
10.3837/tiis.2024.04.013, Download Paper (Free):

• Intention to Use
• Mobile Banking
• Risk
• Security and Privacy
• Technology Acceptance Model (TAM)
• Theory of Planned Behavior (TPB)

Abstract

The paper is an attempt to study the individual’s intention to use mobile banking. In light of the results obtained from the study, the proposed model offers a better fit with the data and explains the intention of individuals to use mobile banking services. Government support, trust, and compatibility significantly contribute to the Perceived behavioral control of a bank customer to use mobile banking while Perceived ease of use, Perceived usefulness, Security and privacy, and risk have a significant positive impact on the attitude of the individuals to utilize mobile banking service. The study uses primary data and the final instrument was administered to 950 respondents, across the country of which 904 data were used for the analysis after editing to accommodate the missing values. The study has adopted structural equation modeling approach to analyze the relationships between the variables in the study. The proposed framework in this study can be utilized to identify the factors that promote the adoption of mobile banking practices and the study also has the potential to provide updated and comprehensive literature on mobile banking, which can accelerate future research in this field.

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