A Theoretical Framework for Closeness Centralization Measurements in a Workflow-Supported Organization

• Min-Joon Kim,
• Hyun Ahn,
• Min-Jae Park,

Vol. 9, No. 9, September 29, 2015
10.3837/tiis.2015.09.018, Download Paper (Free):

• workflow-supported org-social network (WsoN)
• information control net (ICN)
• closeness centralization measures/vector (CCV)
• Workflow Model
• organizational knowledge management
• Workflow Intelligence

Abstract

In this paper, we build a theoretical framework for quantitatively measuring and graphically representing the degrees of closeness centralization among performers assigned to enact a workflow procedure. The degree of closeness centralization of a workflow-performer reflects how near the performer is to the other performers in enacting a corresponding workflow model designed for workflow-supported organizational operations. The proposed framework comprises three procedural phases and four functional transformations, such as discovery, analysis, and quantitation phases, which carry out ICN-to-WsoN, WsoN-to-SocioMatrix, SocioMatrix-to-DistanceMatrix, and DistanceMatrix-to-CCV transformations. We develop a series of algorithmic formalisms for the procedural phases and their transformative functionalities, and verify the proposed framework through an operational example. Finally, we expatiate on the functional expansion of the closeness centralization formulas so as for the theoretical framework to handle a group of workflow procedures (or a workflow package) with organization-wide workflow-performers.

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